Hear how Central Dispatch’s all-new marketplace integrations bring together disparate private marketplaces into a single location, so you can find profitable loads without having to switch systems or visit other sites, and shippers get an exclusive space to interact directly with their curated network of carriers.
Central Dispatch Mobile App provides live updates on location and vehicle status
- Delivery tracking is automatically enabled after completion of a pickup inspection on the Central Dispatch Mobile App
- The dispatch card will have a bullet to indicate if tracking is on or off and the Track Shipment button will be available when tracking is enabled
- Location-sharing will automatically end when the delivery inspection is complete or if a shipment is cancelled
- Real-time location will automatically update every five miles while enroute (this may vary for private marketplaces)
- To protect carrier privacy and safety, location is approximate within .03 miles
1. After the pickup and delivery inspection is complete, the shipper will receive an email with the status of the load and a link to view the location of the vehicle on map
2. Map will display approximate location, timestamp of last update, miles remaining
3. If the carrier completed a pickup inspection tracking will be enabled, the dispatch card will have a bullet indicating Locations tracking on and Track Shipment button will be available to view real-time location at any time
4. If an inspection has not been completed, the dispatch card will display a bullet stating Location tracking off
Map Views
Shippers will continue to get emails after pickup and delivery inspection when using the CD Mobile App, the email will also include a link to view real-time tracking
After delivered, the map view will display a pin at the location of the delivery inspection
If the dispatch is archived, map view will be available
If cancelled, the map view will display last recorded location, time and date and tracking will stop
Track Shipment button
View real-time tracking anytime by clicking on the Track Shipment button on the dispatch card for orders that are in a Picked-Up status
For loads in a Delivered, Cancelled or Archived status the Track Shipment button will be available under More Actions
Note: Track Shipment will be available is inspection was completed with mobile app
Privacy, Safety, and Location Sharing
• To protect privacy and safety, the carrier’s location will always be shown with an approximate radius view
• Location data will only be available for the shipper account that is managing the vehicle’s transportation
Error Messages
“Error Locating Shipment“
This error message may appear if:
- Location permissions have been disabled
- The carrier’s device is on Airplane Mode or in an area with poor service
“Tracking not available for this shipment“
This message may appear if:
- A pickup inspection was not completed.
- The pickup inspection was completed prior to the deployment of real-time tracking.
Shippers are now able to receive live location and status updates delivered straight to their devices, including GPS location, ETA, eBOL information, and more, as long as carriers are using the Central Dispatch app. This allows shippers to easily stay on top of shipments and streamline communication, while saving carriers time by not needing to provide manual status updates. It’s the best way to strengthen relationships between shippers and carriers, and maximize confidence when transporting vehicles.
Want to learn more? Check out our quick guide on Real-Time Tracking
A secure marketplace is a healthy marketplace. Watch Lainey Sibble, Director of Business and Eric Schwartz, breakdown everything Central Dispatch is doing to increase safety, trust, and transparency in the marketplace.
Hear about our powerful new marketplace security features like multi-factor authentication and User Management, and get practical tips for shipping with more safety and confidence on Central Dispatch.
Additional Enhancement to Marketplace Security
We are continuously enhancing our marketplace security based on the needs of real shippers and carriers like you. Our most recent enhancement, FMCSA verification checklist, publicly displays FMCSA details in every carrier’s company profile. This allows shippers to make more secure partnership decisions and enables carriers to attract more shippers as a secure and verified partner.
Watch our Head of Business, Lainey Sibble and Head of Product, Eric Schwartz, discuss our latest security enhancements to see how your feedback has directly helped us make Central Dispatch a better, more secure place to do business.
Want to dive deeper? See how-to for a quick guide on FMCSA verification checklist.
We’re continuously rolling out security features to help shippers and carriers build stronger business relationships with one another. Hear our Head of Business, Lainey Sibble, and our Head of Product, Eric Schwartz, discuss the importance of these features for marketplace confidence, and detail our all-new carrier verification enhancement!
What you need to know:
- FMCSA Verification Checklist has been added to provide an objective and standardized way to verify that a carrier is in good standing and authorized to transport vehicles.
- The Checklist will be viewable on the Company Overview page.
- The company’s Motor Carrier (MC) number or USDOT will be used to look up a company’s data in FMCSA/SAFER and display:
- Whether the company has authority to operate as a carrier.
INTRASTATE status for each of the fields shown below:
- Allowed to Operate
- USDOT#
- Business Type
- Carrier Operations
- MCS 150 Outdated
- Out of Service Date
INTERSTATE status for each of the fields shown below:
- Allowed to Operate
- USDOT#
- MC#
- Authority Status
- Business Type
- Carrier Operations
- MCS 150 Outdated
- Out of Service Date
Frequently Asked Questions (FAQ)
Q: What is the FMCSA?
- FMCSA stands for Federal Motor Carrier Safety Administration. They are a Department of Transportation (DOT) agency that oversees regulation of commercial motor vehicles. The FMCSA’s main goal is to reduce the number of crashes, injuries, and fatalities involving large trucks and buses.
Q: What is a Motor Carrier Number?
- An MC Number is a certificate required to operate an interstate trucking company. (Note: Carriers operating solely within a single state may not be required to obtain an MC Number).
Q: I just updated my information in FMCSA/SAFER how long will it take for the updates to show up in the FMCSA Verification Checklist?
- Once the update is submitted to FMCSA/SAFER it typically takes 48 hours for the changes to display on the FMCSA/SAFER sites. Once the updates are visible on the FMCSA/SAFER it typically takes 48 hours to reflect the changes in the FMCSA Verification Checklist.
Q: How often is checklist data refreshed?
- The data will be refreshed daily, reflected by a ‘Last Updated’ date at the bottom of the card.
Q: What is MCS-150 Form?
- An MCS-150 form is a document that must be filed with the FMCSA to obtain a USDOT number or update information on file. The form includes information about a company’s operations, types of cargo transported, and safety practices.
Q: How is carrier data pulled from the FMCSA database?
- The carrier’s Motor Carrier (MC) # or USDOT number will be used to look up their information in FMCSA/SAFER. In the event that a carrier has a missing or incorrect MC#, the verification checklist will show an ‘unable to verify’ message. Image below.
What do I do when my account says, “Unable to Verify?”
- Review FMCSA/SAFER to verify if your company information is correct on these sites.
- If the information displayed on FMCSA/SAFER is not correct or accurate contact FMCSA/SAFER directly to update information.
- What is the phone number for FMCSA/SAFER?
- 1-800-832-5660
- The information displays correct on FMCSA/SAFER what do I do next?
- If the information was updated within the last 48 hours on FMCSA/SAFER, please wait an additional 48 hours to give the FMCSA/SAFER and Central Dispatch system/sites to update.
- If the information was updated over the allotted time for the systems to sync and display on Central Dispatch, please call us at 520-800-6881.
This guide is an overview of managing listings posted to the load board in Central Dispatch.
After creating a load and assigning to the load board, shippers can manage the listings on the Manage Listings page including:
- Assign to a carrier
- Modify the listing
- Duplicate the listing
- Archive
- Delete
Under the Ship Vehicles tab, click Manage Listings
Manage Listings Page:
- Easily toggle between Manage Listings, and Assigned Loads, and shipments prior to 2025
- Filter loads by:
- Listing status, Pick-up/Delivery location, Load, or Listing ID, YMM
- Sorting options
- Status and any Flags
- Flags: Date available to ship has passed, Not showing in search if +5 days passed available to ship date
- Action buttons
- Assign
- Modify listing
- More Actions: Duplicate listing (counts toward tier), Archive, Delete
Archive tab: Duplicate listing is only available action (counts toward tier level)
Assigning a Load to a Carrier
If a listing is assigned to a carrier, then the load is available to search in the Assigned Loads tab.
- Use the filters on the left-hand side to search for the load. Available options for searching include Listing Status, Location, Order ID, Load ID, or VIN
- From the load card, under Listings, click the Assign button
Result: The Assign Dispatch page opens in a new window
3. Under Carrier Information, in the Company Name field, begin typing in the carrier’s name and select from the list
Result: Slide bar will appear with a carrier scorecard including performance data, FMCSA data and a summary of any warnings associated with the carrier to allow for additional investigation. Warning could indicate a recent change in phone number, or email address and are indicated with the triangle icon.
- Carrier name, scorecard, and any carrier warnings display below the carrier selection, making them easier to review
- Click on trash can icon to remove carrier
4. Review all information on the Assign Dispatch page that was populated from the Listing and update if needed
- Origin and Destination
- Vehicle Information
- Pick Up and Delivery Dates
- Pricing and Payment Information
- Additional Information, including Load ID, terms, and any notes
5. Click Assign Dispatch
Result: At the top of the screen, a confirmation appears and the screen opens to the dispatch found on the Assigned Loads page to be able to Edit Dispatch Information, Cancel Dispatch and re-list or assign to a new carrier.
Assist with Editing a Listing
If a listing is assigned to a carrier, then the load is available to search in the Assigned Loads tab.
- Find load and click on the Modify Listing button
- The Modify Listing screen will display and you can update any information
- Once complete with updating any information, click on Modify Listing at bottom of screen
- Note: Adding a vehicle or changing vehicle information will count toward vehicle count for tier
Assist with Archiving a Listing
If a listing is assigned to a carrier, then the load is available to search in the Assigned Loads tab.
Note: Listings that are 30 days from posting date will be auto-archived
- Use the filters on the left-hand side to search for load. Available options for searching include Listing Status, Location, Order ID, Load ID, or VIN
- From the load card, click the More Actions button, and then Archive from the drop-down menu
3. From the pop-up, click Archive Listing to continue
- Note: Archived listings cannot be returned to Active
Result: At the top of the screen, the confirmation appears.
Note: View Archived Listing on the Manager Listings page. Duplicate listing is the only button available for archived listings. If a listing is duplicated from an Archived Load, it will count toward vehicle quota limit for tier if any vehicle information has changed
Assist with Duplicating a Listing
- Use the filters on the left-hand side to search for load. Available options for searching include Listing Status, Location, Order ID, Load ID, or VIN
- From the load card, click the More Actions button and then Duplicate Listing from the drop-down menu
3. The Listing screens will open with the information from the duplicated listing. Update any needed fields and click on Modify Listing
Note: If a listing is copied, it will count toward vehicle quota limit for tier if any vehicle information has changed
Assist with Canceling or Deleting a Listing
If the listing is assigned to a carrier, the load will be available to search in Assigned Loads tab.
- Use the filters on the left-hand side to search for load. Available options for searching include Listing Status, Location, Order ID, Load ID, or VIN
- From the load card, click the More Actions button, and then select Delete from the drop-down menu
3. On the pop-up window, click Delete Listing to continue
Result: At the top of the screen, the confirmation appears
Note: Listings cannot be cancelled from the Listings tab because they have not been assigned to a carrier. Assist with an Active listing with a flag
Assist with an Active Listing with a Flag
- Date Available to Ship has Passed: Flag alerts shipper to act when available to ship date is 4 or more days past
- Not showing in search: Flag alerts shipper load is no longer viewable in search when available to ship date is 5 or more days past
- When assigning to a carrier, the dates will be required to be updated
- Click the Modify button to update dates
- Click the More Actions button to Archive or Delete the listing
How to Update a Load’s Status Manually
- Navigate to the Ship Vehicles tab and select Assigned Loads
- Follow these steps to update the load’s status
- Navigate to the desired load
- For units showing in Dispatched status:
- Click Update Status
- From the Update Status slide-out, use the calendar icon to manually enter the Actual Pick-up Date
- Click Update Status to finalize
- Use the calendar icon to manually enter the Actual Delivery Date
- Click Update Status to finalize
- Note: The pick-up and drop-off dates can not be added in the same action, and must be submitted separately
- For units showing in Picked-Up status:
- Click Update Status
- From the Update Status slide-out, use the calendar icon to manually enter the Actual Drop-off Date
- Click Update Status to finalize
- For units showing in Picked-Up status:
