Confirming Your Identity on Central Dispatch
Beginning in January, Central Dispatch is taking an important step toward creating a safer, more secure marketplace for all: identity verification. This process will help confirm every Central Dispatch account is linked to a real individual, add a strong layer of protection against unauthorized access, and make Central Dispatch first automotive logistics marketplace to implement ID verification.
All customers will soon need to complete ID verification to continue accessing the marketplace—and completing the process fast and easy! All you need is a smartphone or tablet with a camera and a government-issued ID. From there, you’ll follow a few simple steps before logging in, then continue using Central Dispatch as you usually do:
1. Go to the Central Dispatch log in page, and click “Start Verification” to begin the process.
2. Verify your legal name to continue.
3. Continue on your phone by receiving a link via SMS, or by scanning the QR code.
4. Follow the prompts to start verification and consent to verify ID.
5. Use your phone’s camera to scan the front and back of your government-issued ID.
6. Take a selfie to confirm you match the individual featured in the ID.
7. Return to the device where the process started to validate or edit your information.
8. That’s it! You’ll receive a success or failure message after completing.
9. If you receive a failure message, try one of these best practices to ensure best results:
- Don’t use the back button
- Complete the process at one time and limit delays in steps of the process
- Review information before proceeding to the next step
We all play a part in building a safer, more secure marketplace for shipping vehicles. Let’s keep working together to protect our industry from fraud and ensure Central Dispatch remains a trusted platform for everyone.
FAQs
Why is ID verification required?
To ensure the safety and integrity of our marketplace, we require ID verification to confirm that every account belongs to a real individual. This helps prevent fake accounts, protect against fraud, and keep the platform secure for all users.
Is my information secure?
Yes. We use encrypted technology and comply with industry security standards.
What do I need to complete verification?
All you need is a smartphone with a camera or tablet and a valid government-issued ID.
What happens if my verification fails?
If you receive a failure message, retry from step one. Ensure each photo has proper lighting, and that you’re following the prompts carefully. For more assistance, contact our support team at 800-928-7869.
Will this affect my ability to use Central Dispatch?
Yes—verification will be required in early 2026 in order to continue accessing the marketplace.
