An overview of the My Profile page, including how to edit your contact information, manage verification steps, view company relationships, and access terms of use.
Every User has their own My Profile page:
- Contact and Security Info contains your username and password to log into your account
- Your Company Connections displays the different companies you are associated with on Central Dispatch
- Terms of Use includes the date you accepted the terms
To view your My Profile page, click on your username and My Profile from the drop-down menu.
From the Contact and Security Info tab, click EDIT or CHANGE to update profile information.
- Making any changes to your My Profile requires verification for the security of your account
- Enter the verification code sent
- Enter your new contact and recovery email (or phone number)
- A verification code will be sent to the added email or phone number to confirm you have access
- Enter code and submit
Result: A message will appear displaying the update was successful
If you are a member of multiple companies, the Your Company Connections tab displays all the companies you are associated with, along with your role.
- The Company Support Number is available, and users are encouraged to reach out to the company directly for help with issues regarding their account or transactions
Terms of Use allows you to view the terms of use and the last time they were updated.
Customize your Central Dispatch Dashboard to show widgets that are most relevant to your business. Showcase what’s most important to you, while hiding anything you don’t need to see in order to save time and streamline your view.
To get started, click the Customize button on your dashboard.
Edit widgets opens a slide out form, allowing users to select which widgets they want to appear on their dashboard. After selecting widgets, click Confirm.
Move/resize widgets allow you to drag and drop the widgets to any position on the dashboard.
- Widgets will automatically resize based on their position on the page
- Click Done to lock the widgets in place
Reset dashboard returns the widgets to their original position.
Premium and Price Check Plus customers will soon have access to an estimated time to dispatch in the Central Dispatch Price Check Plus tool. Estimated time to dispatch will automatically be shown along with each pricing recommendation, allowing shippers to have clearer timing expectations and help determine how to price a load. This enhancement also helps carriers reduce idle time, and helps everyone on our platform forge stronger relationships with partners.
Learn more about the estimated time to dispatch in our latest article and user guide. Learn more about our Premium and Price Check Plus add-ons on our plans page.
This edition of Central Dispatch Highlights focuses on our upcoming Price Check Plus time to dispatch and ID verification enhancements.
View Estimated Time to Dispatch with Price Check Plus
Premium and Price Check Plus customers will soon be able to see an estimated time to dispatch for each pricing recommendation. This will help shippers determine where to price a load based on their scheduling needs, and allow carriers to reduce idle time.
Help Keep the Marketplace Safe with ID Verification
All customers will soon be required to complete ID verification in order to utilize Central Dispatch. ID verification will help us enhance security, reduce fraud, and foster more trust across the marketplace.
Price Check Plus just got even better! Premium customers will soon see a “time to dispatch” with each AI-powered pricing recommendation, indicating the estimated time it will take for a vehicle to ship.
This update will help shippers quickly determine where to price a load based on their timing needs, and spend less time re-listing loads at different prices. For carriers, it means having a clearer idea of timing expectations, reducing idle time, and building stronger business relationships. To get the shortest estimated ship times possible, we recommend posting loads in the morning or during the week, rather than in the evening or on weekends.
The update will automatically appear in the current Price Check Plus tool at launch, no extra action is required from you.
For full details on Price Check and Price Check Plus, read our blog post.
Dear Central Dispatch Customers,
We want to share an important update about something that reinforces our commitment to the security, transparency and integrity of your Central Dispatch experience.
For years, we’ve invested heavily in building Central Dispatch into the industry’s leading logistics marketplace. We’ve worked hard to earn your confidence through secure connections, transparent operations, and features you can rely on. Recently, we’ve had to take legal action to protect that integrity.
What Happened
We became aware that Super Dispatch was accessing Central Dispatch without authorization, obtaining customer login credentials, harvesting our data, and making false advertising claims about our platform’s capabilities and their products’ integration with our system. We first tried resolving this directly with Super Dispatch, but those efforts weren’t successful.
In April 2024, we filed a lawsuit to stop these practices. Even as we worked toward resolution, their problematic practices escalated. We’re pleased to report that a consent injunction—an order agreed to by both parties and adopted by the court—has been entered in federal court that puts permanent restrictions in place.
What This Means for You
The consent injunction requires Super Dispatch to permanently stop:
- Offering a web browser extension that interacts with the Central Dispatch platform
- Offering products to post loads on the Central Dispatch platform
- Obtaining Central Dispatch login credentials from Central Dispatch customers or from any other source
- Using known Central Dispatch information, ratings, and pricing data for their products
- Using unauthorized automated means to scrape data from Central Dispatch
- Falsely claiming or implying that Central Dispatch lacks certain features
- Falsely claiming or implying that Super Dispatch’s products integrate with or interact in any way with Central Dispatch or that Central Dispatch is affiliated in any way with Super Dispatch
This is part of our ongoing efforts to make sure you know exactly where your loads are posted, who has access to information, and that every tool you’re using to connect with Central Dispatch is authorized and secure. We will work to provide customers who may have been using unauthorized Super Dispatch functionality as much notice as possible before any changes occur, and we’re proactively helping clients transition to supported options.
Why This Matters
In an industry where fraud prevention and data protection are increasingly critical, how companies connect to platforms and treat information matters enormously. The outcome of this case reinforces that there’s a right way to compete: secure, honest and with integrity. Anything less undermines trust for everyone in the ecosystem.
We believe you deserve to work with partners who play by the rules—companies that compete through innovation rather than shortcuts. That’s the standard we hold ourselves to, and it’s the standard we expect from anyone operating in this space.
What’s Next
Central Dispatch operations continue uninterrupted, and we’re doubling down on our commitment to security, transparency, and innovation. You can expect continued investment in connected tools that make it easier to move vehicles faster and more efficiently, plus the peace of mind that comes from working with a platform that prioritizes your trust above all else.
If you have any questions about how this might impact your Central Dispatch experience, please reach out to our Customer Support team at 800-928-7869.
Thank you for your continued partnership.
Sincerely,
Lainey Sibble
Head of Central Dispatch
Beginning in January, Central Dispatch is taking an important step toward creating a safer, more secure marketplace for all: identity verification. This process will help confirm every Central Dispatch account is linked to a real individual, add a strong layer of protection against unauthorized access, and make Central Dispatch first automotive logistics marketplace to implement ID verification.
All customers will soon need to complete ID verification to continue accessing the marketplace—and completing the process fast and easy! All you need is a smartphone or tablet with a camera and a government-issued ID. From there, you’ll follow a few simple steps before logging in, then continue using Central Dispatch as you usually do:
1. Go to the Central Dispatch log in page, and click “Start Verification” to begin the process.
2. Verify your legal name to continue.
3. Continue on your phone by receiving a link via SMS, or by scanning the QR code.
4. Follow the prompts to start verification and consent to verify ID.
5. Use your phone’s camera to scan the front and back of your government-issued ID.
6. Take a selfie to confirm you match the individual featured in the ID.
7. Return to the device where the process started to validate or edit your information.
8. That’s it! You’ll receive a success or failure message after completing.
9. If you receive a failure message, try one of these best practices to ensure best results:
- Don’t use the back button
- Complete the process at one time and limit delays in steps of the process
- Review information before proceeding to the next step
We all play a part in building a safer, more secure marketplace for shipping vehicles. Let’s keep working together to protect our industry from fraud and ensure Central Dispatch remains a trusted platform for everyone.
FAQs
Why is ID verification required?
To ensure the safety and integrity of our marketplace, we require ID verification to confirm that every account belongs to a real individual. This helps prevent fake accounts, protect against fraud, and keep the platform secure for all users.
Is my information secure?
Yes. We use encrypted technology and comply with industry security standards.
What do I need to complete verification?
All you need is a smartphone with a camera or tablet and a valid government-issued ID.
What happens if my verification fails?
If you receive a failure message, retry from step one. Ensure each photo has proper lighting, and that you’re following the prompts carefully. For more assistance, contact our support team at 800-928-7869.
Will this affect my ability to use Central Dispatch?
Yes—verification will be required in early 2026 in order to continue accessing the marketplace.
One of our most popular features just got a big upgrade. Carriers subscribed to Central Dispatch notifications will now receive unlimited notifications for pricing and delivery detail updates on shipper listings — at no additional charge, without affecting notification limits! That means shippers can secure trucks sooner, and carriers can stay more informed on loads they’re interested in, never missing out on an important update when any of these details change:
- Price changes of $25 or more
- Pick-up / delivery location
- Pickup on / after date
- Trailer type
- Vehicle operability
This feature upgrade will automatically go into effect, and requires no further action for carriers subscribed to saved search notifications.
Not subscribed yet? Stay ahead with unlimited notifications and never miss an important update. Get started today!
This edition of Central Dispatch Highlights focuses on how shippers and carriers can use additional features on the platform to increase efficiency.
Price Check vs. Price Check Plus
Get the details on what’s new and different between our two pricing tools: Price Check and Price Check Plus. See which one best fits your business with a full comparison and feature list.
Take advantage of preferred and blocked functionality
The preferred and blocked functionality helps all Central Dispatch users control who they partner with. Preferred partners will be shown first in search results, while blocked partners will be filtered out.
Shippers: See how one dealer boosted his business with Central Dispatch Premium
Before upgrading to Central Dispatch Premium, Adam Richmond and his team had a solid shipping operation. But now? They have one that supercharges their entire business. Watch the video to see how Premium’s powerful features and personalized support helps Adam ship faster, manage loads more efficiently, and more!
Saved search notifications just got better
Carriers enrolled in notifications will now receive additional notifications when shippers update pricing and delivery details on listings, at no extra charge and without affecting notification limits. That means shippers can secure trucks sooner, and carriers can stay more informed on loads they’re interested in, never missing out on an important update.
